和菓子司 かねきちの商品についてのお問い合わせは、店頭または電話で受付しております。

TEL

0475-42-3233(Regular business hours: 8:30 a.m. to 5:30 p.m.: Closed on Mondays (subject to change if Monday is a holiday))

About visiting and ordering

When you visit our store, we will ask you about your desired product and hand it over to you on the spot.
In that case, you may have to wait depending on the packaging method.
Even if you come directly to our store, if you call us in advance, we can hand over your products without having to wait.
In addition, depending on the product and timing, we may not be able to meet your requests, such as if the product is out of stock, if it is only available for pre-order, or if materials are difficult to obtain.
If you absolutely need it, even if it's only a small amount, please let us know as soon as possible.
In the case of delivery, depending on the number of products and distance, we may charge a separate delivery fee.
We also accept local shipping within Japan at our store, so please feel free to contact us.

Back order

We ship various Japanese sweets within Japan by courier.
Payment can be made by bank transfer (advance payment) or cash on delivery (cash in Japanese yen).
Fresh sweets and strawberry daifuku with short expiry dates are not eligible.
For more information, please contact us at the store or by phone (0475-42-3233).
Please note that due to the nature of the product, returns or cancellations cannot be made for the customer's convenience after it has been shipped.

Payment

For in-store purchases, you can pay using the following methods:
・Cash (Japanese yen only)
・Direct ticket (issued by Kazusa-kuni Ichinomiya Tamasaki Shrine and still valid)
・Ichinomiya Tomato Stamp Card (A collection of all stamps issued by the Chiba Prefecture Ichinomiya Stamp Association, and must be within the expiration date. According to the rules, there is a period when you can use it even while collecting stamps.)
・Credit card (Visa, MasterCard, UnionPay銀聯)
・Transportation electronic money (suica, etc.)
・Mitsubishi UFJ Nikos gift card
・PayPay
・LINE Pay
・Alipay(支付宝)

For home delivery (Kuroneko Yamato)
・Bank transfer (prepayment)
・Cash on delivery (cash in Japanese yen)
*If you wish to pay in advance at the store, you can choose the same payment method as for in-store purchases.

About consumption tax

All prices displayed in the store are the total price including consumption tax.
A reduced tax rate of 8% is included for food products, and a 10% consumption tax is included for non-food products.
Please note that if you eat or drink inside the store, the consumption tax rate will change to 10%.
We will charge an additional 2% of the displayed price.
Our store is not a duty free store.
Thank you for your understanding and cooperation.

About Free Wi-Fi

At Kanekichi, we provide free Wi-Fi spots in the store during business hours for customers who purchase our products.
You can use it on all devices that can use Wi-Fi, such as smartphones, tablets, and PCs.
SSID：KANEKICHI_FREE_Wi-Fi
Security: WPA/WPA2 PSK
When making a purchase, please make sure that your Wi-Fi password and login ID are visible.
Once you have connected to Wi-Fi, open your browser.
A login screen will be displayed.
At that time, a warning message may be displayed, but this is for security reasons as the browser cannot recognize it, so please continue.
Please enter your login ID.
A password is not required at that time.
Once you are logged in, you can continue using the Internet.
Please note that there are limits to the number of connections and connection time, so please understand if you are unable to connect due to circumstances.
Wi-Fi password may change.
Disclaimer: Our store will not be held responsible for any disadvantages caused by connection.